Shipping policy
Shipping Policy
At Shop Complex, we are committed to providing faster and more reliable shipping for our customers. Our recent changes aim to greatly reduce shipping times from weeks to days, depending on your location. Please review our shipping policy below before placing an order.
Processing & Shipping Times
- All items on our site ship from Illinois, unless otherwise specified in the product description.
- Orders are processed within 1 to 3 business days, depending on item availability.
- If there are any delays beyond this timeframe, you will be notified via email.
Shipping Locations & Carriers
- We currently do not ship outside of the U.S. We apologize for any inconvenience.
- Orders are shipped via standard carriers such as USPS, UPS, or FedEx, based on the most efficient method for your location.
- Delivery times vary based on your location, but we aim to greatly improve shipping speeds.
Shipping Costs & Tracking
- Shipping costs are calculated at checkout based on the weight and destination of your order.
- Once your order ships, you will receive a tracking number via email to monitor its progress.
Lost, Stolen, or Damaged Packages
- Shop Complex is not responsible for lost, stolen, or damaged packages once they are shipped.
- If your package is missing, please check with your local carrier or contact them directly to file a claim.
- If your order arrives damaged, please email info@shopcomplex.co within 48 hours with photos of the damage, and we will assist you.
Policy Updates
This Shipping Policy is subject to change at any time without notice. Please check this page for updates before making a purchase.
If you have any questions or concerns, feel free to reach out to us at info@shopcomplex.co. We’re happy to help!